customer retention

PwC Switzerland: Telco Customer Retention Analysis

As part of the PwC job simulation on The Forage platform, I worked on a case study involving a hypothetical telecommunications company seeking recommendations to address customer retention challenges. The company provided customer data, including details about those who had discontinued their services.

BCG: Telco Customer Retention Analysis

During the Boston Consulting Group (BCG) job simulation on The Forage platform, I worked on a project for a fictional energy services provider seeking recommendations to improve customer retention. To support their efforts, I analyzed customer data and built predictive models using the provided information. The dataset included historical energy pricing and customer subscription details.